8 hours

1 day


Understanding Failure

Course Description

This course is designed to identify, analyse and improve specific human behaviors which impact on the successful delivery of engineering services within a critical environment. The aim of the course is to enable students to develop and apply critical thinking processes.


Failure is defined as everything from breaking SLAs to actual loss-of- IT- service and this is supported by real-life case studies.  Human factors features large in the examples and leads into solutions for minimising such inadvertent human intervention to avoid failures.

Learning Outcomes

  • ICT hardware power and cooling requirements and limits for functionality - ASHRAE and ITIC/CBEMA Curve.

  • Electrical power and cooling redundancy, Tier classification, concurrent maintainability and fault tolerance.

  • Compartmentalization and pathways.

  • Human Error.

  • Electrical systems, critical and non critical loads.

  • Emergency generation systems

  • Fuel storage and treatment

  • Mechanical cooling systems including power for mechanical systems

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